Refund & Return Policy

📑Refund Policy

We have a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging.
  • You must provide the receipt or proof of purchase.

All returned items must fully comply with our return policy. If they do not, we will return the item to you at your expense.

Reasons for Returns

We generally accept returns for the following two reasons:

Product quality issues or shipping damage: If the product is damaged or defective during shipping, we will provide free return or exchange services.

If the return is due to a product defect or our error, we will cover the return shipping cost.

Customer reasons: If the return is due to customer reasons, the customer is responsible for the return shipping cost, based on the courier service selected. Customer reasons include:

  1. The customer no longer wishes to keep the item.
  2. The item does not meet the customer’s expectations.
  3. The customer feels the size is too small or too large.
  4. The customer believes the color is not as expected. 
  5. The customer changes their mind or no longer needs the item for personal reasons.
  6. The customer ordered the wrong item or quantity.
  7. The customer did not fully review the item description and found the product’s features or specifications differed from their expectations.

We are confident that you will love your Ustianlight order, but if for any reason you are not satisfied, please leave us a message via the Contact Us page or reply to the shipping update email, and we will address the issue.

If the product is received damaged or not as described

If the product arrives damaged or not as described, please contact us and provide photos of the damaged item so that we can evaluate the problem and provide a solution.

Cancellation of Order

Orders can be canceled within 12 hours of confirmation. After this time, we will not be able to issue a refund. (If the order has not yet been shipped, we may cancel the order upon request. Please contact us if you have not received a shipping confirmation.)

 Shipping Costs Refund

Unless otherwise required by law (e.g., the item is defective or not as described), shipping costs are non-refundable once we have fulfilled our shipping obligations.Shipping costs are refundable if the package has not been shipped.

EU 14-Day Cooling-Off Period

You have the right to cancel or return your order for any reason within 14 days. The item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is required.

Return and Exchange Eligibility

You are eligible for a partial or full refund and exchange in the following cases:

  • Any item that is not in its original condition (such as damage or missing parts, not caused by our fault).
  • Any item that does not match the description.
  • Any item that was not delivered and returned to the sender.
  • Any item not delivered within 90 days.

Non-refundable items

The following items are non-refundable:

  • Gift cards.
  • Store credit.

Items Not Eligible for Return or Exchange

The following items are not eligible for return or exchange:

  1. Products that do not meet our 30-day return policy.
  2. Customized or made-to-order products created to customer specifications. (unless defective or damaged upon arrival).
  3. Light bulbs and other consumable parts.
  4. Items that are not in their original condition or packaging. (unless defective or damaged upon arrival).
  5. Items returned without prior approval or sent to the wrong address.
  6. Shipping charges are non-refundable once an order has been shipped.

Return and Exchange Process

To return or exchange an item, please contact ustianlight@gmail.com. Our support team will provide specific return address details and instructions based on your location.

If your return is accepted, we will send you the return address and instructions on how and where to send the package. Items returned without prior approval will not be accepted.

Return process:

  1. Review our return policy to confirm if your order qualifies for a refund or exchange.
  2. Contact us at ustianlight@gmail.com with your order number and the reason for the return or exchange.
  3. Once your request is approved, we will provide you with the return address and detailed return instructions.
  4. Please ensure that all returned items are in their original condition and packaging (unless defective or damaged upon arrival).
  5. Customers are responsible for return shipping costs, and prepaid return labels are not provided. Please use a trackable shipping method and retain proof of postage, as we cannot be responsible for parcels lost in transit. To help us process your return, include a copy of your order confirmation in the package.
  6. After shipping, please notify us and provide the tracking number (if available).
  7. Once we receive and inspect the returned product, we will issue your refund or exchange within 5 business days. Refunds will be applied to your original payment method.

Return Address & Contact

If your return request has been approved, please send the item(s) to the following address:

ADD: Room 702, Unit 2, Building 4, Yuhai Yinyuan, No. 2, Pobo Road, Longhua District, Haikou City, Hainan Province, China, 570206

Tel: +86 13415352008

Email: ustianlight@gmail.com

Please note: Returns without prior approval may not be accepted. Always contact us before sending your item back.

Refunds (if applicable)

If your return is approved, we will process your refund within 5 business days after receiving the returned item. The funds will be transferred to your original payment method. Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account. For further details, please contact your bank or payment provider.

Delayed or Missing Refund (if applicable)

If you have not received your refund, please follow the steps below:

  1. Please check your bank account first.
  2. Contact your credit card company, as it may take some time for the refund to be officially credited.
  3. Contact your bank, as refunds may take some time to process.

If you have completed all the above steps and still have not received your refund, please contact us via our Contact Us page.

Legal Rights

We have a duty to provide you with products that comply with your consumer rights. This policy does not affect your statutory rights. If you are concerned that we have not met our legal obligations, please contact us at ustianlight@gmail.com.

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